Last updated: 19 March 2026

 

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit gripdesign.store, place an order, contact us, or otherwise interact with our website.

 

2. Who We Are

This website is operated by GRIP DESIGN & MARKETING LIMITED.

Website: gripdesign.store

Email: giorgionefranco@libero.it

Phone: +44 7449707822

Support hours: 8:00 to 15:00

Address: 8 Maryfield Close, Retford, Nottinghamshire, England, DN22 7GJ

Company number: 11049918

 

3. Personal Information We May Collect

We may collect the following categories of personal information:

• name

• billing address

• delivery address

• email address

• phone number

• order details

• payment-related information processed through our payment providers

• communications you send to us

• account information where you create an account on our website

• technical and usage data collected through cookies or similar technologies, including Meta/Facebook Pixel data where enabled

 

4. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders,

• communicate with you about your order,

• provide customer support,

• manage returns, refunds, and cancellations,

• allow you to create and manage your customer account,

• detect and prevent fraud or misuse,

• improve our website and customer experience,

• measure marketing and advertising performance through tools such as Meta Pixel,

• comply with legal and regulatory obligations.

We do not use your email address for newsletter marketing or promotional emails unless we clearly state otherwise and have a lawful basis to do so.

 

5. Lawful Bases for Processing

Depending on the purpose, our lawful bases for processing your personal data may include:

• Contract: where processing is necessary to process your order or take steps at your request before entering into a contract,

• Legal obligation: where we need to comply with tax, accounting, or legal requirements,

• Legitimate interests: where we use data to operate, protect, and improve our business, provided those interests are not overridden by your rights,

• Consent: where required, including for certain cookies or marketing-related tracking.

 

6. Payment Providers and Service Providers

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Wix Payments and related payment processing partners,

• Klarna, where selected as a payment option,

• delivery and logistics providers,

• Meta, where Pixel tools are used,

• professional advisers or authorities where legally required.

We only share information that is reasonably necessary for the relevant purpose.

 

7. Cookies and Tracking

Our website may use cookies and similar technologies for essential site functions, performance measurement, and advertising-related analytics.

We use Meta/Facebook Pixel to help measure advertising performance and understand how visitors interact with our website.

Where required by law, we will ask for consent before placing or using non-essential cookies or similar technologies.

Please see our Cookie Policy for more details.

 

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, support, legal, tax, accounting, fraud prevention, and dispute resolution requirements.

 

9. Your Rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

• be informed about how your data is used,

• request access to your personal data,

• request correction of inaccurate data,

• request erasure in certain circumstances,

• request restriction of processing in certain circumstances,

• object to certain processing,

• request data portability where applicable,

• withdraw consent where processing is based on consent.

To exercise your rights, please contact us at giorgionefranco@libero.it.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

 

10. Children

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

 

11. Security

We take reasonable technical and organisational measures to help protect personal information handled through our website and store systems.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be posted on our website.